Delivery

At KIDO, we make sure your little ones’ favourites reach you safely and on time. Here’s everything you need to know about our delivery process.

1. Delivery Coverage

  • We deliver islandwide across Sri Lanka.

  • Orders are delivered to the address provided at checkout, so please ensure all details are accurate.

2. Delivery Timeframes

  • Colombo & Suburbs: 2–4 working days

  • Outstation: 3–7 working days

Delivery times may vary slightly during peak seasons, promotions, or due to courier delays beyond our control.

3. Delivery Charges

  • Delivery charges are calculated based on your location and will be displayed at checkout.

  • Any special delivery promotions or offers will be clearly communicated on our website or social media.

4. Order Processing

  • Orders are processed within 1–2 working days after confirmation.

  • Once dispatched, you will receive delivery updates via phone or WhatsApp where applicable.

5. Failed or Delayed Deliveries

  • If delivery is unsuccessful due to incorrect address or unavailability, our team or courier partner will contact you.

  • Re-delivery charges may apply if the order needs to be resent due to customer-related issues.

6. Receiving Your Order

  • Please check your package upon delivery.

  • If there are visible issues such as damage or incorrect items, notify us within 48 hours of receiving the order.

Return Policy :

1. Returns

Eligibility:
Items can be returned within 7 days of delivery if they are:

  • Unused, unwashed, and unworn

  • In original condition with all tags intact

  • In original packaging

Non-Returnable Items:
Certain items such as customised products or items purchased during final clearance sales are not eligible for return.

2. Exchanges

  • Exchanges are available for items that meet the return eligibility criteria.

  • If you need a different size, colour, or product, please contact us within 7 days of delivery, and our team will guide you through the exchange process.

3. Process for Returns & Exchanges

Step 1: Contact our customer support team at 076 6900 037 with your order number and reason for return or exchange.

Step 2: Pack the item securely in its original packaging and send it to the return address shared by our team.

Step 3: Once we receive and inspect the item, we will process your return or exchange.
Refunds, if applicable, will be completed within 7–10 business days.

4. Delivery Costs

  • Returns: Customers are responsible for return shipping costs unless the item received was incorrect or defective.

  • Exchanges: A Rs. 350/- exchange handling fee will apply.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will prioritise a replacement or refund.


Contact Us

If you have any questions about your delivery, feel free to contact us:

📧 Email: bykidolk@gmail.com
📞 Phone: 076 6900 037

We’re here to make sure your KIDO experience is smooth from checkout to doorstep 🤍