Return Policy

At KIDO, we want you and your little ones to love what you buy. If something isn’t quite right, we’re happy to help with a simple return or exchange process.

1. Returns

Eligibility:
Items can be returned within 7 days of delivery if they are:

  • Unused, unwashed, and unworn

  • In original condition with all tags intact

  • In original packaging

Non-Returnable Items:
Certain items such as customised products or items purchased during final clearance sales are not eligible for return.

2. Exchanges

  • Exchanges are available for items that meet the return eligibility criteria.

  • If you need a different size, colour, or product, please contact us within 7 days of delivery, and our team will guide you through the exchange process.

3. Process for Returns & Exchanges

Step 1: Contact our customer support team at 076 6900 037 with your order number and reason for return or exchange.

Step 2: Pack the item securely in its original packaging and send it to the return address shared by our team.

Step 3: Once we receive and inspect the item, we will process your return or exchange.
Refunds, if applicable, will be completed within 7–10 business days.

4. Delivery Costs

  • Returns: Customers are responsible for return shipping costs unless the item received was incorrect or defective.

  • Exchanges: A Rs. 350/- exchange handling fee will apply.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will prioritise a replacement or refund.

Contact Us

For any assistance, reach out to us:

📧 Email: bykidolk@gmail.com
📞 Phone: 076 6900 037

We’re committed to making your KIDO shopping experience smooth, easy, and worry-free for parents and kids alike 🤍