Shipping policy

At KIDO, we make sure your little ones’ favourites reach you safely and on time. Here’s everything you need to know about our delivery process.

1. Delivery Coverage

We deliver islandwide across Sri Lanka.
Orders are delivered to the address provided at checkout, so please ensure all details are accurate.

2. Delivery Timeframes

Colombo & Suburbs: 2–4 working days
Outstation: 3–7 working days

Delivery times may vary slightly during peak seasons, promotions, or due to courier delays beyond our control.

3. Delivery Charges

Delivery charges are calculated based on your location and will be displayed at checkout.
Any special delivery promotions or offers will be clearly communicated on our website or social media.

4. Order Processing

Orders are processed within 1–2 working days after confirmation.
Once dispatched, you will receive delivery updates via phone or WhatsApp where applicable.

5. Failed or Delayed Deliveries

If delivery is unsuccessful due to incorrect address or unavailability, our team or courier partner will contact you.
Re-delivery charges may apply if the order needs to be resent due to customer-related issues.

6. Receiving Your Order

Please check your package upon delivery.
If there are visible issues such as damage or incorrect items, notify us within 48 hours of receiving the order.

Contact Us

If you have any questions about your delivery, feel free to contact us:

📧 Email: bykidolk@gmail.com
📞 Phone: 076 6900 037

We’re here to make sure your KIDO experience is smooth from checkout to doorstep 🤍